Refunds and Exchanges

PLEASE READ IN ITS ENTIRETY BEFORE PLACING YOUR ORDER.

 

REFUNDS AND EXCHANGES

We have a 14-day return policy, which means you have within 14 days after receiving item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

Items sent back to us without first requesting a return will not be accepted.

Certain types of items cannot be returned, like used lash trays, opened glue/remover/bonder, used tweezers for sanitary reasons. Please get in touch if you have questions or concerns about your specific item.

 

LOST OR DAMAGED ORDERS

Nova Lux Artistry is not responsible for lost, stolen or damaged packages. Once you have received your shipping confirmation, USPS will have the most current information regarding your package.

When checking out, it’s recommended that you select the shipping that includes insurance (priority mail) for additional security.

Packages that show as "Delivered" according to USPS tracking will not be re-shipped. Please make sure that all information is correct!

We are not responsible for contacting the post office regarding the status of a delayed/lost package. Please contact your local post office or file a claim with USPS for further information regarding your package.

 

Please note: You must agree to our policy before completing your purchase.

If you have any questions, please contact us via  Direct Message on Instagram - @novaluxartistry. We will get back to you within 24-48 business hours.

HAPPY SHOPPING!